Prices, shipping costs and delivery information
The prices given on product pages are inclusive of statutory value-added tax (VAT) and other price components.
In addition to the product prices indicated we also charge:
- Shipping within Germany a flat rate of 5,95 € including VAT – free shipping from a minimum order value of 50,00 €.
- Shipping within the EU (except Switzerland, Liechtenstein, Norway and United Kingdom) a flat rate of 15,99 € including VAT – free shipping from a minimum order value of 100,00 €.
- Shipping to USA, New Zealand and Australia flat rate 52,99 € including VAT.
- Shipping worldwide flat rate of 26,90 € including VAT.
The shipping costs are clearly communicated to you in the shopping cart system and on the order page. Shipping costs are inclusive of statutory value-added tax (VAT). The fact that the amount of VAT included in shipping costs is calculated on the basis of the goods purchased means that it may decrease if the goods purchased are subject to a lower rate of VAT (e.g. books). This, in turn, means that definitive shipping costs can only be calculated during the order process. As it is not permitted for them to increase, they will only be adjusted to your benefit (i.e. reduced).
Informations on returns / reasons for returns
- Free returns for deliveries within Germany. To do this, send an e-mail with the reason for the return to firstname.lastname@example.org. You will then receive a return label from us by e-mail.
- The costs for returns for deliveries within the EU and worldwide will be borne by the buyer. To do this, send an e-mail with the reason for the return to email@example.com.
- Approximately 3–4 working days for orders within Germany.
- Approximately 10 working days for orders within the EU (except Switzerland and Liechtenstein).
- Approximately 14 working days for orders worldwide.
Pickup “Click & Collect“
Shop online and pick up the order from us in the Isny Shop. We prepare everything according to your order, so you only need to pick it up and take it home with you. The payment is made online via the Isny Shop, as your shipping method select “Pick up in the Isny Shop“. As soon as your items are ready for collection, you will receive a message from us. You can then choose your preferred pick-up time.
Pick up address:
The Isny Shop (in the Isny Info) is open during regular opening hours. The current hygiene regulations apply.